This manual was written specifically for providers and walks you through every step in the process of managing your online waitlist with screenshots virtually every step of the way. It covers things like:

  • How to access the waitlist management website
  • How to update your provider information, including available programs
  • How to update applications – i.e. place children, end placements, remove applications, etc.

The FAQ section at the end has a multitude of answers for the most common questions we receive. We hope you find this resource useful!  If you have any additional questions, please contact us at

Download the manual in English or French below.