For those experiencing financial hardship as a result of the COVID-19 pandemic and who are not already receiving Ontario Works or ODSP, please go to Ontario.ca/community to see if you qualify for emergency assistance.

If you have a question, concern or need to report a change to our office, please contact your Case Manager directly by phone or email.  If you do not know how to reach your Case Manager we have provided alternate contact options below;

North Bay Office

Telephone: (705) 474-2151 ext. 3440 or toll free: 1 (877) 829-5121 ext. 3440

General Email: DNSSABCSWStaff@dnssab.ca

Sturgeon Falls Office

Telephone: (705) 753-5400 ext. 3229, toll free 1 (800) 461-9554​​ ext. 3229 

General Email: DNSSABCSWStaff@dnssab.ca

Mattawa Office

Telephone: (705) 744-0395 ext. 23

General Email: DNSSABCSWStaff@dnssab.ca

Whitney Office

Telephone: 1 (877) 829-5121 ext. 3440

General Email: DNSSABCSWStaff@dnssab.ca

Income cards and other requested information can be submitted by email or dropped off at any of our office locations using the external drop box.  Income reporting can also be complete through the Interactive Voice Response (IVR) system or if you have earnings, through MyBenefits.

MyBenefits is a new online portal for social assistance recipients to access information regarding their file and report changes.  Visit www.ontario.ca/mybenefits to register and learn more. 

You will either receive your benefits by cheque in the mail or by Direct Bank Deposit (DBD).

Direct Bank Deposit (DBD) is recommended and we are asking everyone who has identification to open a bank account and register for DBD.  To set up DBD you have two options;

1.      Submit a Direct Bank Deposit (DBD) form and attach a void cheque or a DBD Authorization form from your bank and drop it in the external drop box outside of any of our offices.  There are DBD forms available on our website.

2.      Contact your Case Manager with the following information

o   Name of the Account holder

o   Bank account number

o   Transit Number

o   Financial Institution Number

In order to ensure that you are able to receive payments it is important that you provide us with at least one of the following;

·         Alternate Mailing Address (location where we can mail your cheque and you will be able to pick it up) or

·         Direct Bank Deposit information

If you are unable to provide an alternate mailing address and do not have a bank account, please contact your Case Manger to make arrangements to schedule a time to pick up your cheque.

We will update your mailing address and accommodation costs over the phone.  This will allow you time to submit a completed Intent to Rent form to verify your address and accommodation costs at a later date.  You can also submit an Intent to Rent form by email or in the external drop box at any of our office locations.

The IVR is an automated telephone line that provides social assistance recipients with access to information about their file 24 hours a day.   The IVR phone number is 1 (800) 808-2268.  If you have already been granted access to the IVR you will need your member ID and PIN available.  Contact the office if you are a new user or need to reset your account.

This order does not apply to home child care providers overseen by licensed agencies or unlicensed home child care.  It is up to individual licensed home child care agencies to decide whether they will continue to operate during this closure period. 

Some EarlyON Child & Family Centres will be providing virtual programming for children and families through their Facebook page.  Please visit your EarlyON Centre page for more information. 

If you have any questions or concerns regarding your child care space, please contact your child care provider.

In collaboration with the Ontario government, the DNSSAB is partnering with licensed child care providers to deliver free emergency child care to essential frontline workers.

To apply for emergency child care services, visit www.dnssab.ca/childrens-services/emergency-child-care.  The application will be open on Thursday April 9th, commencing at 11 a.m.

Additional information related to emergency child care can be found here: https://www.ontario.ca/page/child-care-health-care-and-frontline-staff.

Child Care Fee Subsidy will continue and be maintained for those who were receiving it prior to the closure on March 17, 2020.  If your circumstances change during this period, please contact your Children’s Services Representative.

If your child does not attend child care for all or part of the emergency order closure period, these days will not count towards your allotted absent days per year.

As of April 10, 2020, the government of Ontario has issued an emergency order to prevent any child care provider from charging parent fees where care is not being provided.  The order also means that parents cannot lose their child care space because they are not paying fees during this period.  

 For more information, please see the media release available here. 

More and more tenants are set up for online banking; all you need is your individual tenant account number (call the office for this information) followed by adding “Nipissing District Housing Corp.” as a payee. Please call the office to discuss this option. If you pay by cheque, you can either mail your cheque or put it in the drop-off boxes located in the NDHC building at 133 Main Street West in North Bay, 145 Holditch Street in Sturgeon Falls as well as 445 Poplar Street in Mattawa. These locked boxes are checked and emptied daily. 

NDHC will continue to address repairs that are needed to ensure the health and safety of the tenants, including snow and garbage removal, essential maintenance services.  All other requests that can be put off until later will be.  NDHC also asks that tenants not have visitors to their units when a maintenance person is scheduled to attend your unit.