Additional Information Related to COVID-19
*NOTE* This webpage will be updated as new information becomes available
Please be advised that business will only be conducted by phone.
Ontario Works: to apply for social assistance, please call 1-877-319-5411; for all other inquiries please call toll free 1-877-829-5121 and ask for extension 3440.
Children's Services: please call 1-877-829-5121 ext. 3113
Housing Services: please contact 705-491-6593
Nipissing District Housing Corporation: please call 705-472-2441
We understand that it may be difficult to get through due to the heavy volume on phones and internet, but please keep trying.
Click on the link for more information on Nipissing District Shelter and Food Options Available during COVID-19 Pandemic.
Below are answers to some Frequently Asked Questions. Hopefully you will find information relevant to your situation there.
Please click on the questions below to reveal the answers to common questions regarding DNSSAB services during the COVID-19 pandemic.
For those experiencing financial hardship as a result of the COVID-19 pandemic and who are not already receiving Ontario Works or ODSP, please go to Ontario.ca/community to see if you qualify for emergency assistance.
If you have a question, concern or need to report a change to our office, please contact your Case Manager directly by phone or email. If you do not know how to reach your Case Manager we have provided alternate contact options below;
North Bay Office
Telephone: (705) 474-2151 ext. 3440 or toll free: 1 (877) 829-5121 ext. 3440
General Email: DNSSABCSWStaff@dnssab.ca
Sturgeon Falls Office
Telephone: (705) 753-5400 ext. 3229, toll free 1 (800) 461-9554 ext. 3229
General Email: DNSSABCSWStaff@dnssab.ca
Mattawa Office
Telephone: (705) 744-0395 ext. 23
General Email: DNSSABCSWStaff@dnssab.ca
Whitney Office
Telephone: 1 (877) 829-5121 ext. 3440
General Email: DNSSABCSWStaff@dnssab.ca
Income cards and other requested information can be submitted by email or dropped off at any of our office locations using the external drop box. Income reporting can also be complete through the Interactive Voice Response (IVR) system or if you have earnings, through MyBenefits.
MyBenefits is a new online portal for social assistance recipients to access information regarding their file and report changes. Visit www.ontario.ca/mybenefits to register and learn more.
Direct Bank Deposit (DBD) is recommended and we are asking everyone who has identification to open a bank account and register for DBD. To set up DBD you have two options;
1. Submit a Direct Bank Deposit (DBD) form and attach a void cheque or a DBD Authorization form from your bank and drop it in the external drop box outside of any of our offices. There are DBD forms available on our website.
2. Contact your Case Manager with the following information
o Name of the Account holder
o Bank account number
o Transit Number
o Financial Institution Number
In order to ensure that you are able to receive payments it is important that you provide us with at least one of the following;
· Alternate Mailing Address (location where we can mail your cheque and you will be able to pick it up) or
· Direct Bank Deposit information
If you are unable to provide an alternate mailing address and do not have a bank account, please contact your Case Manger to make arrangements to schedule a time to pick up your cheque.
The reopening process for child care centres is very involved and each centre will be reopening at their own rate depending on a variety of factors (i.e. safety protocols, staffing, etc.). If you have questions about your child’s placement, please contact your child care provider directly.
If you did not have a placement prior to the closure and you wish to be added to the waitlist for child care, please visit www.dnssab.ca/childrens-services/how-to-apply/ for more details.
Click on the file below to view Frequently Asked Questions regarding the reopening of child care.
All appointments and inquiries regarding Fee Subsidy will be completed by telephone. If you have any questions regarding your fee subsidy, please contact your Children’s Services Representative directly.
CSR | Phone (705) 474-2151 or (705) 753-5400 | |
Cassandra White | Ext. 3405 | cassandra.white@dnssab.ca |
Derek McLeod | Ext. 3352 | derek.mcleod@dnssab.ca |
Joel Gauthier | Ext. 3178 | joel.gauthier@dnssab.ca |
Marcelle Ethier | Ext. 3235 | marcelle.ethier@dnssab.ca |
For general inquiries, please call 705-474-2151 ext. 3113 (toll free 1-877-829-5121 ext. 3113), or email childrenservices@dnssab.ca.
If you need to apply for Fee Subsidy, you can do so online by following this link: https://occms.dnssab.on.ca/olaf/en-ca/
More and more tenants are set up for online banking; all you need is your individual tenant account number (call the office for this information) followed by adding “Nipissing District Housing Corp.” as a payee. Please call the office to discuss this option. If you pay by cheque, you can either mail your cheque or put it in the drop-off boxes located in the NDHC building at 133 Main Street West in North Bay, 145 Holditch Street in Sturgeon Falls as well as 445 Poplar Street in Mattawa. These locked boxes are checked and emptied daily.
NDHC will continue to address repairs that are needed to ensure the health and safety of the tenants, including snow and garbage removal, essential maintenance services. All other requests that can be put off until later will be. NDHC also asks that tenants not have visitors to their units when a maintenance person is scheduled to attend your unit.
For further details, please see the most recent media releases by clicking on the links below.
April 29 Media Release – Emergency Child Care Workers Needed
April 23 Media Release – Provincial & Federal Funding Assisting Those Most in Need
April 7 Media Release – Emergency Child Care for Essential Workers
April 2 Media Release – Provincial & Federal Funding to Assist Those Most in Need
April 1 Media Release – Emergency Homelessness Shelter
March 27 Media Release – Cheque Delivery
March 19 Media Release – Updated DNSSAB Response to the COVID-19 Pandemic
March 16 Media Release – DNSSAB Response to the COVID-19 Pandemic