For those experiencing financial hardship as a result of the COVID-19 pandemic and who are not already receiving Ontario Works or ODSP, please go to Ontario.ca/community to see if you qualify for emergency assistance.

If you have a question, concern or need to report a change to our office, please contact your Case Manager directly by phone or email.  If you do not know how to reach your Case Manager we have provided alternate contact options below;

North Bay Office

Telephone: (705) 474-2151 ext. 3440 or toll free: 1 (877) 829-5121 ext. 3440

General Email: DNSSABCSWStaff@dnssab.ca

Sturgeon Falls Office

Telephone: (705) 753-5400 ext. 3229, toll free 1 (800) 461-9554​​ ext. 3229 

General Email: DNSSABCSWStaff@dnssab.ca

Mattawa Office

Telephone: (705) 744-0395 ext. 23

General Email: DNSSABCSWStaff@dnssab.ca

Whitney Office

Telephone: 1 (877) 829-5121 ext. 3440

General Email: DNSSABCSWStaff@dnssab.ca

Income cards and other requested information can be submitted by email or dropped off at any of our office locations using the external drop box.  Income reporting can also be complete through the Interactive Voice Response (IVR) system or if you have earnings, through MyBenefits.

MyBenefits is a new online portal for social assistance recipients to access information regarding their file and report changes.  Visit www.ontario.ca/mybenefits to register and learn more. 

You will either receive your benefits by cheque in the mail or by Direct Bank Deposit (DBD).

Direct Bank Deposit (DBD) is recommended and we are asking everyone who has identification to open a bank account and register for DBD.  To set up DBD you have two options;

1.      Submit a Direct Bank Deposit (DBD) form and attach a void cheque or a DBD Authorization form from your bank and drop it in the external drop box outside of any of our offices.  There are DBD forms available on our website.

2.      Contact your Case Manager with the following information

o   Name of the Account holder

o   Bank account number

o   Transit Number

o   Financial Institution Number

In order to ensure that you are able to receive payments it is important that you provide us with at least one of the following;

·         Alternate Mailing Address (location where we can mail your cheque and you will be able to pick it up) or

·         Direct Bank Deposit information

If you are unable to provide an alternate mailing address and do not have a bank account, please contact your Case Manger to make arrangements to schedule a time to pick up your cheque.

We will update your mailing address and accommodation costs over the phone.  This will allow you time to submit a completed Intent to Rent form to verify your address and accommodation costs at a later date.  You can also submit an Intent to Rent form by email or in the external drop box at any of our office locations.

The IVR is an automated telephone line that provides social assistance recipients with access to information about their file 24 hours a day.   The IVR phone number is 1 (800) 808-2268.  If you have already been granted access to the IVR you will need your member ID and PIN available.  Contact the office if you are a new user or need to reset your account.

The reopening process for child care centres is very involved and each centre will be reopening at their own rate depending on a variety of factors (i.e. safety protocols, staffing, etc.).  If you have questions about your child’s placement, please contact your child care provider directly.

If you did not have a placement prior to the closure and you wish to be added to the waitlist for child care, please visit www.dnssab.ca/childrens-services/how-to-apply/ for more details.

All appointments and inquiries regarding Fee Subsidy will be completed by telephone.   If you have any questions regarding your fee subsidy, please contact your Children’s Services Representative directly.

CSR	Phone (705) 474-2151 or       (705) 753-5400	Email
Cassandra White	Ext. 3405	cassandra.white@dnssab.ca
Derek McLeod	Ext. 3352	derek.mcleod@dnssab.ca
Joel Gauthier	Ext. 3178	joel.gauthier@dnssab.ca
Marcelle Ethier	Ext. 3235	marcelle.ethier@dnssab.ca

 

For general inquiries, please call 705-474-2151 ext. 3113 (toll free 1-877-829-5121 ext. 3113), or email childrenservices@dnssab.ca.

If you need to apply for Fee Subsidy, you can do so online by following this link: https://occms.dnssab.on.ca/olaf/en-ca/

More and more tenants are set up for online banking; all you need is your individual tenant account number (call the office for this information) followed by adding “Nipissing District Housing Corp.” as a payee. Please call the office to discuss this option. If you pay by cheque, you can either mail your cheque or put it in the drop-off boxes located in the NDHC building at 133 Main Street West in North Bay, 145 Holditch Street in Sturgeon Falls as well as 445 Poplar Street in Mattawa. These locked boxes are checked and emptied daily. 

NDHC will continue to address repairs that are needed to ensure the health and safety of the tenants, including snow and garbage removal, essential maintenance services.  All other requests that can be put off until later will be.  NDHC also asks that tenants not have visitors to their units when a maintenance person is scheduled to attend your unit.