Due to Covid-19 our Sturgeon Falls, Mattawa, and Whitney offices are closed.  Our City Hall location is open but our doors are locked.  Contact us by phone or email.  Please note that due to the limited number of staff available on-site you will likely need to leave a voicemail message when calling the office.  Voicemail and email messages are being monitored and we will do our best to return contact in a timely manner.   Thank you in advance for your patience and understanding.

How do I contact my case manager?

North Bay Office

 Sturgeon Falls Office:

 Mattawa Office:

 Whitney Office:

 

WILL i continue to receive ontario works benefits?

Yes, you will continue to receive your monthly entitlement. 

If you require additional benefits you can do the following:

  • Place a written request in any of the external drop boxes at each of our offices (North Bay, Sturgeon Falls, Mattawa and Whitney Resource Centre)
  • Send e-mail to your Case Manager or to DNSSABCSWSTAFF@dnssab.ca

How will I receive my benefits?

 You can either receive your benefits by:

  • Cheque in the mail
  • Direct Bank Deposit

How can i sign up for direct bank deposit?

Please contact your Case Manager or provide to the office the following information:

  • Submit a DBD form and attach a void cheque or form from the bank and drop in the external drop boxes outside of any of our offices
  • Contact your Case Manager with the following information
    • Name of the Account holder
    • Bank account number
    • Transit Number
    • Financial Institution Number

I am homeless and don’t have a bank account.

How do I get my cheque?

We are asking everyone who has identification to open a bank account and register for direct deposit. This is the best way for you to receive your social assistance. 

 If you do not have ID and can not open a bank account or there are other reasons why you cannot open an account, you will need to contact your Case Manager to schedule an appointment to pick up your cheque. 

    How do I drop off my income card?

    You can drop your income card off to any of our offices (North Bay, Sturgeon Falls, Mattawa, and Whitney Resource Centre) and place in the external drop boxes outside of each building.

    You can also email your income card to your Case Manager or to DNSSABCSWSTAFF@dnssab.ca

    What if i lost my income card?

    Contact your Case Manager or email the DNSSABCSWSTAFF@dnssab.ca and we will ensure your benefits are processed.

    What if i am declaring earnings or income?

    You can drop your income card with your pay stubs to any of our offices (North Bay, Sturgeon Falls, Mattawa, and Whitney Resource Centre) and place in the external drop boxes outside of each building.

    You can also mail your paystubs to your Case Manager or to DNSSABCSWSTAFF@dnssab.ca.

    We recommend that you sign up for MyBenefits – it’s a new online portal for Ontario Works Recipients where you can declare your income online. Visit www.ontario.ca/mybenefitsto register and learn more. You will need your Member ID and a valid email address on your file.

    i’m moving, how do i update my file?

    Contact your Case Manager, they will be able to take the information over the telephone or by e-mail until you can submit an intent to rent at a later date.

     

    how can i check on the status of my file?

    You can contact your Case Manager by phone or email.

    We recommend that you also use the Interactive Voice Response by calling 1-800-808-2268.  You will need your Member ID and PIN number to access.  Contact your Case Manager or DNSSABCSWSTAFF@dnssab.ca to assist you if you are a new user or need to reset your account.